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How to use our service and what to expect

Get all the info you need about Pack Rides—how to request a ride, our policies, and more. If you still have questions, check out our full FAQ.

General information

  • What is Pack Rides? We're a free University service offering safe rides between campus and your home. See our policies, penalties and restrictions.
  • How to request a ride:
  • Who can use Pack Rides? Any student, faculty, staff, or visitor connected to the University.
  • Pickup locations: Track your van in the app, or ask dispatch where to meet it if you call in.

Must-know policies

  • No third-party locations: We only go between homes and campus, not to nearby restaurants or stores. See exceptions.
  • Walk-on/walk-off: Be at your pickup and drop-off points when we arrive.
  • No minors: We can't transport children under University policy.
  • No alcohol: Alcohol isn't allowed on the retail (or any other) campus shuttle.

Accessibility

  • Need an accessible van? No problem! Reserve an ADA van for retail shopping by calling (775) 742-6808 or emailing packrides@unr.edu.
  • Wheelchair assistance: We are happy to accommodate you! Just let us know in the app or when you call.

Timing and availability

  • Wait time: Usually 10-15 minutes. Track real-time updates in the app.
  • First come, first served: We can’t take reservations ahead of time.

Safety and support

  • Safe drivers: All drivers pass background checks and take defensive driving courses.
  • Car issues? We can help with battery jumps and tire changes during service hours.
  • Lost something? Call us the same day at (775) 742-6808 or check the Lost and Found at Joe Crowley Student Union.

Contact information

  • Office location: Joe Crowley Student Union, Room 334.
  • Dispatch desk: Near the Sagebrush offices in the ASUN Center for Student Engagement.
  • Need help? Call Dispatch: (775) 742-6808.

Other transportation in Reno

  • RTC buses: Free for students with your WolfCard.
  • Other options: Taxi, Uber, Lyft.